Shipping policy

At Crazy Couple Hub, we strive to deliver your orders safely and on time. Please read our shipping policy carefully to understand how your order is processed and shipped.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on Sundays or public holidays.
During peak seasons or promotional periods, processing time may be slightly longer.

2. Shipping Time

Estimated delivery time depends on your location:

  • Metro Cities: 3–7 business days
  • Other Cities/Towns: 5–10 business days
  • Remote Areas: 7–14 business days

Please note that delivery timelines are estimated and may vary due to courier delays.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.
Free shipping may be offered on selected products or promotional campaigns.

4. Order Tracking

Once your order has been shipped, you will receive:

  • Shipping confirmation email or message
  • Tracking ID
  • Courier partner details

You can use the tracking number to monitor your shipment status.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect information is provided:

  • Delivery delays may occur
  • Additional shipping charges may apply
  • The order may be returned to us

Crazy Couple Hub will not be responsible for failed deliveries caused by incorrect address details.

6. Delayed Deliveries

While we aim to deliver on time, delays may occur due to:

  • Weather conditions
  • Courier service issues
  • High order volumes
  • Public holidays
  • Unforeseen circumstances

We appreciate your patience in such situations.

7. International Shipping

Currently, Crazy Couple Hub may or may not offer international shipping depending on product availability.

For international delivery requests, customers may contact us before placing the order.

8. Damaged or Lost Packages

If your package arrives damaged or is lost during transit:

  • Contact us within 48 hours of delivery
  • Share your order number
  • Provide photos of the package/product if damaged

We will review the issue and assist accordingly.

9. Contact Us

For shipping-related questions, contact:

Crazy Couple Hub
Email: crazycouplehub@gmail.com